{"id":138417,"date":"2025-06-26T09:56:22","date_gmt":"2025-06-26T09:56:22","guid":{"rendered":"https:\/\/hgh-infrared.com\/guide-de-demarrage\/"},"modified":"2025-11-05T16:36:59","modified_gmt":"2025-11-05T16:36:59","slug":"guide-de-demarrage","status":"publish","type":"page","link":"https:\/\/hgh-infrared.com\/fr\/eot\/guide-de-demarrage\/","title":{"rendered":"Guide de d\u00e9marrage rapide"},"content":{"rendered":"

[vc_row row_height_percent=\u00a0\u00bb0″ override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb2″ top_padding=\u00a0\u00bb3″ bottom_padding=\u00a0\u00bb3″ back_color=\u00a0\u00bbcolor-162959″ back_image=\u00a0\u00bb135230″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ mobile_visibility=\u00a0\u00bbyes\u00a0\u00bb content_parallax=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb101307″ back_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1754270776056{padding-top: 18px !important;padding-bottom: 18px !important;}\u00a0\u00bb][vc_column column_width_percent=\u00a0\u00bb100″ position_horizontal=\u00a0\u00bbleft\u00a0\u00bb position_vertical=\u00a0\u00bbmiddle\u00a0\u00bb gutter_size=\u00a0\u00bb1″ style=\u00a0\u00bbdark\u00a0\u00bb overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/1″ uncode_shortcode_id=\u00a0\u00bb747725″][uncode_breadcrumbs el_class=\u00a0\u00bbbreadcrumbs-eot\u00a0\u00bb][vc_empty_space empty_h=\u00a0\u00bb1″][vc_empty_space empty_h=\u00a0\u00bb0″][vc_custom_heading text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb heading_semantic=\u00a0\u00bbh1″ text_size=\u00a0\u00bbh1″ text_weight=\u00a0\u00bb800″ uncode_shortcode_id=\u00a0\u00bb144749″ text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]Guide de d\u00e9marrage rapide[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0″ override_padding=\u00a0\u00bbyes\u00a0\u00bb h_padding=\u00a0\u00bb2″ top_padding=\u00a0\u00bb2″ bottom_padding=\u00a0\u00bb2″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ content_parallax=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb199824″][vc_column column_width_percent=\u00a0\u00bb100″ align_horizontal=\u00a0\u00bbalign_center\u00a0\u00bb gutter_size=\u00a0\u00bb3″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/1″ uncode_shortcode_id=\u00a0\u00bb152515″][vc_custom_heading uncode_shortcode_id=\u00a0\u00bb193114″]Comment utiliser notre produit[\/vc_custom_heading][vc_row_inner row_inner_height_percent=\u00a0\u00bb0″ force_width_grid=\u00a0\u00bbyes\u00a0\u00bb overlay_alpha=\u00a0\u00bb50″ equal_height=\u00a0\u00bbyes\u00a0\u00bb gutter_size=\u00a0\u00bb3″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb115439″ limit_content=\u00a0\u00bb\u00a0\u00bb][vc_column_inner column_width_percent=\u00a0\u00bb100″ align_horizontal=\u00a0\u00bbalign_center\u00a0\u00bb gutter_size=\u00a0\u00bb1″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/3″ uncode_shortcode_id=\u00a0\u00bb391700″][vc_single_image media=\u00a0\u00bb139373″ media_width_percent=\u00a0\u00bb100″ uncode_shortcode_id=\u00a0\u00bb124981″ media_link=\u00a0\u00bburl:https%3A%2F%2Fyoutu.be%2FuiowacRm2ns%3Ffeature%3Dshared|target:_blank\u00a0\u00bb][vc_empty_space empty_h=\u00a0\u00bb1″][vc_column_text text_color=\u00a0\u00bbcolor-136439″ uncode_shortcode_id=\u00a0\u00bb146978″ text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]<\/p>\n

> USER MANUAL DCN1000 and TwiN1000
\n<\/a><\/p>\n

[\/vc_column_text][vc_column_text text_color=\u00a0\u00bbcolor-136439″ uncode_shortcode_id=\u00a0\u00bb556253″ text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]<\/p>\n

> USER MANUAL RCN
\n<\/a><\/p>\n

[\/vc_column_text][vc_column_text text_color=\u00a0\u00bbcolor-136439″ uncode_shortcode_id=\u00a0\u00bb205257″ text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]<\/p>\n

> USER MANUAL ECN
\n<\/a><\/p>\n

[\/vc_column_text][vc_column_text text_color=\u00a0\u00bbcolor-136439″ uncode_shortcode_id=\u00a0\u00bb910614″ text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]<\/p>\n

> USER MANUAL PCN
\n<\/a><\/p>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=\u00a0\u00bb100″ align_horizontal=\u00a0\u00bbalign_center\u00a0\u00bb gutter_size=\u00a0\u00bb1″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/3″ uncode_shortcode_id=\u00a0\u00bb168844″][vc_single_image media=\u00a0\u00bb139372″ media_width_percent=\u00a0\u00bb100″ uncode_shortcode_id=\u00a0\u00bb208959″ media_link=\u00a0\u00bburl:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DpqkI68Z8JsU|target:_blank\u00a0\u00bb][vc_empty_space empty_h=\u00a0\u00bb1″][vc_button size=\u00a0\u00bbbtn-sm\u00a0\u00bb radius=\u00a0\u00bbbtn-round\u00a0\u00bb hover_fx=\u00a0\u00bboutlined\u00a0\u00bb custom_typo=\u00a0\u00bbyes\u00a0\u00bb font_family=\u00a0\u00bbfont-555555″ font_weight=\u00a0\u00bb700″ text_transform=\u00a0\u00bbuppercase\u00a0\u00bb border_width=\u00a0\u00bb0″ display=\u00a0\u00bbinline\u00a0\u00bb button_color_type=\u00a0\u00bbuncode-solid\u00a0\u00bb button_color_solid=\u00a0\u00bb#8f1f7f\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb903893″ link=\u00a0\u00bburl:https%3A%2F%2Fhgh-infrared.com%2Fwp-content%2Fuploads%2F2025%2F06%2FLeaflet_Support-services_HGH_2025.pdf|target:_blank|\u00a0\u00bb]Brochure[\/vc_button][\/vc_column_inner][vc_column_inner column_width_percent=\u00a0\u00bb100″ align_horizontal=\u00a0\u00bbalign_center\u00a0\u00bb gutter_size=\u00a0\u00bb1″ font_family=\u00a0\u00bbfont-555555″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/3″ uncode_shortcode_id=\u00a0\u00bb474060″][vc_single_image media=\u00a0\u00bb139374″ media_width_percent=\u00a0\u00bb100″ uncode_shortcode_id=\u00a0\u00bb543101″ media_link=\u00a0\u00bburl:https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DpRmIem8zm1Q|target:_blank\u00a0\u00bb][vc_empty_space empty_h=\u00a0\u00bb1″][vc_button size=\u00a0\u00bbbtn-sm\u00a0\u00bb radius=\u00a0\u00bbbtn-round\u00a0\u00bb hover_fx=\u00a0\u00bboutlined\u00a0\u00bb custom_typo=\u00a0\u00bbyes\u00a0\u00bb font_family=\u00a0\u00bbfont-555555″ font_weight=\u00a0\u00bb700″ text_transform=\u00a0\u00bbuppercase\u00a0\u00bb border_width=\u00a0\u00bb0″ display=\u00a0\u00bbinline\u00a0\u00bb button_color_type=\u00a0\u00bbuncode-solid\u00a0\u00bb button_color_solid=\u00a0\u00bb#8f1f7f\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb791686″ link=\u00a0\u00bburl:https%3A%2F%2Fhgh-infrared.com%2Ffr%2Feot%2Fcontact%2F|title:Contact%20EOT|target:_blank|\u00a0\u00bb]Contactez nous[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=\u00a0\u00bb1\/1″][vc_custom_heading heading_semantic=\u00a0\u00bbh3″ text_font=\u00a0\u00bbfont-555555″ text_size=\u00a0\u00bbh3″ uncode_shortcode_id=\u00a0\u00bb564270″]Nous vous remercions de votre confiance<\/span>[\/vc_custom_heading][vc_column_text uncode_shortcode_id=\u00a0\u00bb165399″]In order to constantly improve our services and better meet your expectations, we invite you to take a few minutes to fill in our\u00a0satisfaction form<\/strong>.<\/p>\n

Your feedback is invaluable and helps us improve to offer you the best possible experience.<\/p>\n

Thank you for your cooperation and see you soon!<\/strong>[\/vc_column_text][vc_empty_space empty_h=\u00a0\u00bb1″][vc_button button_color=\u00a0\u00bbcolor-prif\u00a0\u00bb size=\u00a0\u00bbbtn-sm\u00a0\u00bb radius=\u00a0\u00bbbtn-round\u00a0\u00bb hover_fx=\u00a0\u00bboutlined\u00a0\u00bb outline=\u00a0\u00bbyes\u00a0\u00bb custom_typo=\u00a0\u00bbyes\u00a0\u00bb font_family=\u00a0\u00bbfont-555555″ font_weight=\u00a0\u00bb700″ text_transform=\u00a0\u00bbuppercase\u00a0\u00bb border_width=\u00a0\u00bb0″ display=\u00a0\u00bbinline\u00a0\u00bb button_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb155175″ link=\u00a0\u00bburl:https%3A%2F%2Fforms.gle%2FCH176MYpRKVbCvCz9|target:_blank|\u00a0\u00bb]Formulaire de satisfaction[\/vc_button][vc_accordion gutter_simple=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb716835″ active_tab=\u00a0\u00bb-1″][vc_accordion_tab gutter_size=\u00a0\u00bb2″ column_padding=\u00a0\u00bb2″ title=\u00a0\u00bbFormulaire de satisfaction Votre produit a besoin d'\u00eatre entretenu ? Proc\u00e9dez comme suit :\u00a0\u00bb tab_id=\u00a0\u00bb1750931056-1-3″][vc_column_text uncode_shortcode_id=\u00a0\u00bb199506″]<\/p>\n

    \n
  1. Contact our Customer Support<\/strong>
    \nPlease describe the issue in as much detail as possible, along with any specific requirements.<\/li>\n
  2. Tracking Number & Quote<\/strong>
    \nOnce your request is processed, our support team will provide you with a tracking number and a preliminary maintenance quote.<\/li>\n
  3. Return the Product<\/strong>
    \nAfter approving the quote, please return the product to the address provided by our team. Make sure to clearly indicate the tracking number on the package<\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2″ column_padding=\u00a0\u00bb2″ title=\u00a0\u00bbEnvoi d'un produit pour maintenance ? Veuillez suivre les lignes directrices suivantes :\u00a0\u00bb tab_id=\u00a0\u00bb1750931056-1-32″][vc_column_text uncode_shortcode_id=\u00a0\u00bb118479″]<\/p>\n

    \n
    \n

    To ensure fast and secure handling of your equipment, kindly follow the steps below:<\/p>\n

    Components to send:<\/strong><\/p>\n

      \n
    • Product head<\/li>\n
    • Controller<\/li>\n
    • Associated cables<\/li>\n<\/ul>\n

      If the original packaging is available, we strongly recommend reusing it.
      \nIf not:<\/p>\n

        \n
      • Use\u00a0two separate boxes<\/strong>: one for the controller, one for the head<\/li>\n
      • Carefully protect each component using foam, bubble wrap, or other cushioning materials<\/li>\n
      • Place the two boxes on a\u00a0pallet<\/strong><\/li>\n
      • Secure and wrap<\/strong>\u00a0the entire shipment to prevent any damage during transportation<\/li>\n<\/ul>\n

        Shipping Addresses (please send to the nearest center):<\/strong><\/p>\n

          \n
        • France<\/strong>\u00a0\u2013 10 Rue Maryse Basti\u00e9, 91430 Igny, FRANCE<\/li>\n
        • USA<\/strong>\u00a0\u2013 1240 E Campbell Rd, Suite 200, Richardson, TX 75080, USA<\/li>\n<\/ul>\n

          Recipient:<\/strong>\u00a0EOT Customer Support
          \nPlease make sure the\u00a0tracking number<\/u><\/strong>\u00a0is clearly visible on the package.<\/div>\n<\/div>\n

          \n
          <\/div>\n<\/div>\n

          [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2″ column_padding=\u00a0\u00bb2″ title=\u00a0\u00bbDemande d'\u00e9talonnage ? Veuillez fournir les informations suivantes :\u00a0\u00bb tab_id=\u00a0\u00bb1750931056-1-321″][vc_column_text uncode_shortcode_id=\u00a0\u00bb872476″]<\/p>\n

            \n
          1. Product type<\/strong>\u00a0(e.g., DCN1000, etc.)<\/li>\n
          2. Serial number<\/strong>\u00a0\u2192 located on the back of the controller or head<\/li>\n
          3. Desired calibration bands<\/strong>\u00a0\u2192 MWIR and\/or LWIR<\/li>\n
          4. Required calibration points<\/strong>\u00a0\u2192 as specified in the product\u2019s technical brochure<\/li>\n<\/ol>\n

            [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=\u00a0\u00bb2″ column_padding=\u00a0\u00bb2″ title=\u00a0\u00bbInformations importantes pour les produits anciens :\u00a0\u00bb tab_id=\u00a0\u00bb1750931056-1-3215″][vc_column_text uncode_shortcode_id=\u00a0\u00bb271264″]<\/p>\n

              \n
            • Products older than\u00a015 years<\/strong>\u00a0are no longer repairable due to obsolete components<\/li>\n
            • Calibration may still be performed,\u00a0provided the device is functioning properly<\/strong><\/li>\n<\/ul>\n

              Renewal Offer:<\/strong><\/p>\n

              If your product is no longer functional, you are eligible for a\u00a010% discount<\/strong>\u00a0on the purchase of a new device from our current range.<\/p>\n

              Should you have any further questions, please don\u2019t hesitate to contact our support team.<\/p>\n

              Best regards,
              \nHGH Customer Support Team<\/strong>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row][vc_row row_height_percent=\u00a0\u00bb0″ back_image=\u00a0\u00bb135230″ overlay_alpha=\u00a0\u00bb50″ gutter_size=\u00a0\u00bb3″ column_width_percent=\u00a0\u00bb100″ shift_y=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ content_parallax=\u00a0\u00bb0″ uncode_shortcode_id=\u00a0\u00bb165785″ row_height_pixel=\u00a0\u00bb300″][vc_column column_width_percent=\u00a0\u00bb100″ position_vertical=\u00a0\u00bbmiddle\u00a0\u00bb align_horizontal=\u00a0\u00bbalign_center\u00a0\u00bb gutter_size=\u00a0\u00bb2″ overlay_alpha=\u00a0\u00bb50″ shift_x=\u00a0\u00bb0″ shift_y=\u00a0\u00bb0″ shift_y_down=\u00a0\u00bb0″ z_index=\u00a0\u00bb0″ medium_width=\u00a0\u00bb0″ mobile_width=\u00a0\u00bb0″ width=\u00a0\u00bb1\/1″ uncode_shortcode_id=\u00a0\u00bb665249″ link_to=\u00a0\u00bburl:https%3A%2F%2Fhgh-infrared.com%2Ffr%2Feot%2Fvideos%2F|target:_blank|\u00a0\u00bb][vc_custom_heading text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb heading_semantic=\u00a0\u00bbh3″ text_size=\u00a0\u00bbh3″ text_weight=\u00a0\u00bb800″ uncode_shortcode_id=\u00a0\u00bb999056″ text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]SOLUTIONS \u00c9LECTRO-OPTIQUES[\/vc_custom_heading][vc_column_text text_color=\u00a0\u00bbcolor-xsdn\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb621983″ text_color_type=\u00a0\u00bbuncode-palette\u00a0\u00bb]Voir toutes les vid\u00e9os[\/vc_column_text][vc_single_image media=\u00a0\u00bb133320″ media_width_use_pixel=\u00a0\u00bbyes\u00a0\u00bb alignment=\u00a0\u00bbcenter\u00a0\u00bb uncode_shortcode_id=\u00a0\u00bb162166″ media_width_pixel=\u00a0\u00bb80″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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