CSR - Business ethics
Regulatory Compliance
HGH ensures that all activities strictly comply with all applicable regulations, such as REACH, RoHS, and CE marking. These regulatory frameworks are essential to guaranteeing the safety, reliability, and quality of products and solutions. Their rigorous application protects user health, limits hazardous substances, and ensures that products are marketed in accordance with international standards. Going beyond mere legal obligations, HGH makes regulatory compliance an asset in its responsibility to customers and partners.
Responsible Purchasing
HGH pays particular attention to the selection of partners and suppliers. Each collaboration is subject to in-depth review to verify that partners share socially responsible and environmentally friendly practices. This vigilance allows HGH to build lasting relationships based on trust, but also to control its value chain. A committed supplier contributes directly to the credibility and overall performance of the company.
Conflict of Interest Management
Clear internal procedures have been established to prevent and manage conflicts of interest. Impartiality, confidentiality, and transparency guide all commercial and corporate relationships. Business ethics procedures are also shared and validated by CARLYLE shareholders, demonstrating the strategic importance HGH places on these principles. This rigor helps maintain the full trust of stakeholders and ensures the soundness of decisions.
Customer Satisfaction
Customer satisfaction is a top priority at HGH. Regular surveys are used to gather customer feedback and assess how well HGH solutions meet their expectations. The results are carefully analyzed and integrated into a continuous improvement process, allowing the company to anticipate future needs and strengthen customer trust. For some products, a QR code provides direct access to this questionnaire, reflecting company’s commitment to transparency and ongoing dialogue with customers.
Cybersecurity assessed by the DGA (French Procurement Agency)
Digital security is a major priority for HGH. Company’s systems incorporate advanced protections, in accordance with the DGA‘s Cyber Maturity Framework (RMC), guaranteeing reliability and robustness. Internal teams are regularly challenged through exercises and awareness training. This proactive approach ensures effective cybersecurity, essential for protecting sensitive data and maintaining customer trust.
ISO 9001 Certification
For over 15 years, the company has been ISO 9001 certified by Bureau Veritas. This recognition attests to the robustness of its quality management system. The certification covers not only production but all activities, thanks to a dedicated quality department that ensures the continuous improvement of processes. It reflects a constant commitment to achieving excellence and guaranteeing customers products and services that meet their expectations.
