Wide area surveillance - Services

Customer satisfaction is and will always be our top priority. In order to offer the best service possible each day, we are committed to bringing our expertise and pro-active approach to our customers.

OUR SERVICES for wide area surveillance

Support & maintenance of your asset

Our experienced technical team ensures your SPYNEL® IR 360° camera is running with optimized settings and a very low false alarm rate for all your security applications. 

Our customer service team can tailor custom maintenance contracts according to your needs, including:

  • Early visits on-site for check-up, training and parameter setup
  • Preventative maintenance
  • Backup sensor for continuous service during preventative/corrective maintenance
  • Personalized contractual conditions and long-term commitments

Commissioning and training

Take full advantage of your SPYNEL® IR 360° sensor with a commissioning and customized training tailored to your needs. Training can be held at your site or at HGH facilities. Stay up-to-date with the latest Cyclope features!


Maintenance contracts

HGH offers a full range of operational maintenance contracts for SPYNEL® sensors and CYCLOPE software including extended warranties, upgrades, diagnoses and repairs.


Worldwide technical support

The HGH global support team delivers responsive technical assistance, remotely or directly at your site. Our trained staff is here to quickly solve your technical issues and fine-tune your SPYNEL® system.

Main benefits


24/7 Security of your asset


Optimal Surveillance performance

Spynel X IRST system

Full protection of your SPYNEL investment



One year maintenance contract



One year maintenance contract

Repairs at HGH site

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Free corrective maintenance  (repair of any system failure)

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Remote technical assistance

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Priority treatment

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Free CYCLOPE software updates

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