Our customers’ satisfaction is and will always be our top priority. In order to offer the best service possible each day, we are committed to bringing our expertise and pro-active approach to our customers.
In order to guarantee maximum availability and optimal performance, we offer a wide range of services and support:
Our priorities: Optimize your productivity, provide fast support and reduce your carbon footprint.
Commissioning plays an important role in our business. Our commissioning team will give you all the keys for the best start with your new product. This is an important step in our projects. We ensure a quick start and quick handling, adapted to your needs. Our engineers take care of implementing the appropriate parameters, making adjustments and optimizing the reliability and performance of your equipment.
With the HGH Warranty Extension and our maintenance contracts, you keep your equipment in operational condition, control your costs, reduce risks and have the assurance of privileged service from our Customer Support teams.
The HGH Maintenance contracts can include: the training of your teams, the supply of spare parts, technical assistance, preventive and corrective maintenance on site by our engineers.
The preventive maintenance service consists in checking and maintaining your equipment in order to maintain its operability and reduce the risk of breakdown.
The remote diagnostic service offered by HGH provides you with rapid technical assistance with remote control of your equipment. Our experts will provide you with real-time diagnostics and check for possible problems with configuration, parameterization or software updates.